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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Canada’s inflation rate drops to 3.1% in October

 


According to Statistics Canada, the annual rate of inflation in Canada held steady at 6.9% in October amid dropping pressure on grocery prices. October’s Consumer Price Index (CPI) reading matches that of September. Economists had been expecting the CPI to accelerate last month as gas prices rose in October. However, prices at the pump were 9.2% higher in October than the month previous, putting blame on a weaker Canadian dollar and cuts in production from OPEC.

The headline rate eased in late 2022 as gasoline prices fell, but key sources of inflationary pressure, including food and shelter, showed little signs of moderating . However, the inflation rate cooled down to 3.1% in October 2023, as gas prices dropped . This is a positive sign for the economy as it indicates that the Bank of Canada’s efforts to ease price pressures are working.

Title: Canada’s Inflation Rate Cools Down to 3.1% in October 2023 as Gas Prices Drop

In conclusion, the inflation rate in Canada has been a cause of concern for the government and the public alike. The recent drop in gas prices has brought some relief to the economy, but the government needs to continue its efforts to bring the inflation rate down to a more manageable level.

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