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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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How inflation affects your taxes in 2024



If you are a Canadian taxpayer, you may want to know how inflation will impact your taxes in 2024. The Canada Revenue Agency has announced that most income tax and benefit amounts will be indexed to inflation using a 4.7 per cent rate, which is higher than the previous years. This means that the tax brackets, the basic personal amount, and some tax credits will increase to reflect the rising cost of living. Here are some of the key changes you need to know:

  • Tax brackets: The federal income tax brackets for 2024 have been adjusted to account for inflation. The new thresholds are: $55,867 for the 15 per cent bracket, $111,733 for the 20.5 per cent bracket, $173,205 for the 26 per cent bracket, $246,752 for the 29 per cent bracket, and above that for the 33 per cent bracket. The provincial tax brackets have also been indexed to inflation, but using different rates depending on the province.
  • Basic personal amount: The basic personal amount (BPA) is the amount of income you can earn without paying any federal tax. The BPA for 2024 is $15,705, which is higher than the 2023 amount of $15,000. However, the BPA is gradually reduced for taxpayers with net income above $173,205, until it reaches $14,156 for net income of $246,752 or more. The BPA is worth 15 per cent of its value as a non-refundable tax credit.
  • Non-refundable tax credits: Some non-refundable tax credits, such as the age amount, the spouse or common-law partner amount, and the eligible dependant amount, have also been increased for 2024 to reflect inflation. These credits are calculated by multiplying the amount by 15 per cent, the lowest federal tax rate. For example, the age amount for 2024 is $8,421, which means you can claim a credit of $1,263 if you are 65 or older.
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