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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Canada Posts $1 Billion Trade Deficit in April

 

Canada recorded a merchandise trade deficit of $1.0 billion in April, according to Statistics Canada. This result follows a revised deficit of $2.0 billion for March, which was initially reported as $2.3 billion.

Here are the key points:

  • Exports:
    • Total exports in April increased by 2.6% to $64.4 billion.
    • Exports of energy products rose by 2.7%, with natural gas exports surging by 60.1%.
    • Crude oil exports also gained 3.0%.
    • Metal and non-metallic mineral products exports rose by 4.7%, driven by unwrought gold, silver, and platinum group metals.
  • Imports:
    • Total imports rose by 1.1% to $65.5 billion in April.
    • Imports of motor vehicles and parts increased by 4.2%.
    • Imports of aircraft and other transportation equipment and parts surged by 23.7%, including the delivery of several ships.
  • Trade in Services:
    • Canada’s monthly international trade in services deficit increased to $1.1 billion in April.
    • Imports of services rose by 1.1% to $18.0 billion, while exports of services remained essentially unchanged at $16.9 billion.
  • Combined Trade Deficit:
    • When goods and services are combined, Canada’s total trade deficit with the world was $2.2 billion in April, compared to $2.9 billion in March.

Economists expect further export gains due to higher oil pipeline capacity and one-off events in the auto sector, while imports may decline due to weak domestic demand and elevated inventory levels.


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