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Telus Instructs Ontario Call Centre Employees to Relocate or Face Job Loss
Telus Corporation, a major Canadian telecommunications company, has recently informed approximately 150 call centre employees based in Ontario that they must either relocate to Montreal by October or accept a voluntary separation package.
The move is part of a broader reorganization effort, which will also require around 1,000 call centre employees across the country to return to the office three days a week starting in September. However, customer service agents in Ontario won’t have a local office to return to because Telus is closing its Barrie location, which housed its Ontario contact centre. The company cites an evolution toward digital and self-serve options as the reason for reducing call volumes and restructuring its workforce.
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