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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Toronto Home Sales Fall in July After June Uptick, Prices Slightly Up

 

In July, Greater Toronto area home sales experienced a month-to-month decline of 1.7%, following a surprising 3.2% rise in June. These figures, reported by the Toronto Regional Real Estate Board (TRREB), broke a four-month streak of declining home deals. Despite this dip, average home prices edged up by 0.2% to reach C$1.13 million, the highest since December. Meanwhile, new listings decreased by 0.8%. 

The market’s anticipation of further rate cuts from the Bank of Canada has contributed to rising demand, with the central bank already reducing its key policy rate twice this year. As the cost of borrowing is expected to decline further, TRREB President Jennifer Pearce predicts accelerated sales due to lower monthly mortgage payments. On a year-over-year basis, sales were up by 3.28% in July, and new listings increased by 18.47%. Toronto, accounting for two-thirds of the country’s condominium sales, remains a bellwether for other major metropolitan areas.

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