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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Diplomatic Tensions Escalate: India Condemns Canada’s Expulsion of Diplomats

 


In a significant escalation of diplomatic tensions, India has strongly condemned Canada’s recent expulsion of six Indian diplomats. The Indian government described the move as “preposterous imputations” driven by Canadian Prime Minister Justin Trudeau’s political agenda. This development follows the assassination of Sikh separatist leader Hardeep Singh Nijjar on Canadian soil, which has been a point of contention between the two nations.

Canada’s Foreign Minister, Mélanie Joly, stated that India was asked to waive diplomatic and consular immunity to cooperate in the investigation but refused. In retaliation, India has expelled six Canadian diplomats, further straining the already tense relations between the two countries.

The diplomatic row underscores the complexities and sensitivities surrounding international relations and the impact of domestic political agendas on global diplomacy. Both nations now face the challenge of navigating this crisis while maintaining their respective national interests.

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