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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Fragile Ceasefire Shattered: Israeli Airstrike Claims Nine Lives in Gaza

An Israeli airstrike in northern Gaza's Beit Lahiya town has resulted in the deaths of at least nine Palestinians, including three local journalists, according to Gaza's health ministry. The strike targeted a vehicle, causing casualties both inside and outside the car. Several individuals were critically injured and rushed to nearby hospitals.

The incident comes amidst ongoing ceasefire negotiations between Hamas leaders and mediators in Cairo. The January ceasefire agreement, which had temporarily halted large-scale fighting, now appears increasingly fragile. Palestinian health officials report that dozens have been killed despite the truce, with both sides accusing each other of violations.

Hamas has condemned the airstrike as a "dangerous escalation" and a violation of international laws, urging mediators to pressure Israel into adhering to the ceasefire terms. Meanwhile, the Israeli military has yet to comment on the incident.

This tragic event underscores the volatility of the region and the challenges in achieving lasting peace.

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