Tim Hortons Investigates Ontario Man’s ‘Defected’ Coffee Cups

 

Tim Hortons, the iconic Canadian coffee chain, is currently investigating an unusual issue with its coffee cups. Rob Kitchen, an Ontario man, experienced an unexpected mishap when he was handed a cup that entirely spilled from the bottom.

Kitchen recounted the incident to CTV News Toronto: “Luckily I didn’t have a black coffee, but if somebody has a black coffee, you know how hot that can be, right? Especially if the bottom falls off when you’re driving.” His friend had purchased two large coffees from a Tim Hortons in Dunnville, Ontario, and then drove approximately 15 minutes to Kitchen’s home. When Kitchen set the cup down on his toolbox, the entire coffee spilled out from the bottom, leaving him with an empty cup.

Images of the two cups reveal that the bottom had “split” from the rest of the cup, which appeared heavily deteriorated. Kitchen speculated that perhaps the cardboard lining of the cup had become soggy due to some defect. His wife promptly contacted the Tim Hortons location to report the incident.

A spokesperson from Tim Hortons confirmed that they would be investigating the issue with their supplier. They expressed regret for the unacceptable experience and assured Kitchen that they would make it right. While Kitchen received a free coffee as compensation, the investigation aims to prevent similar incidents in the future.

As Canadians continue to rely on their beloved Tim Hortons for their daily caffeine fix, this incident serves as a reminder that even the most familiar routines can sometimes take an unexpected turn.

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Source: CTV News Toronto¹