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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...

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Your daily horoscope: December 25, 2024

 

HOROSCOPES IF TODAY IS YOUR BIRTHDAY

A sun-Mars link on your birthday suggests there will be tensions over the coming year whenever your own financial interests overlap with other people’s financial interests. There will though be plenty of cash to go around, so find ways to cooperate.

ARIES (March 21 - April 20):

This is the perfect day to take time out of your busy schedule and enjoy some down time with family and friends. Whatever disagreements you may have had in the past you can and you must talk to each other and find ways to get past them.

TAURUS (April 21 - May 21):

The best way to streamline your work routine is to do away with all those activities that don’t take you closer to your long-term goals. No matter how much fun they may be the time has come, as the new year approaches, to get serious about your ambitions.

GEMINI (May 22 - June 21):

Today’s sun-Mars link could make you rather touchy, so watch what you say because there is a danger you could say too much. At this time of year especially you should be trying to smooth over differences rather than making them look even larger.

CANCER (June 22 - July 23):

Someone you think of as a friend is likely to say something today that makes you wonder if really they have been a secret enemy all along. Almost certainly you are overreacting and reading far too much into their words. Try not to be so sensitive.

LEO (July 24 - Aug. 23):

If you are smart you will keep your opinions about potentially contentious subjects to yourself today. Mars in your sign tends to make you a bit too aggressive at times and this is not the best day of the year to start a fight.

VIRGO (Aug. 24 - Sept. 23):

You have a tendency to focus so much on details that you lose sight of the wider context. Over the next 24 hours you must stand back from what is going on around you and strive to get a glimpse of the bigger picture. It could be revealing.

LIBRA (Sept. 24 - Oct. 23):

If you have something to say that is unlikely to go down well with loved ones you are advised to put your words on hold and bring them up another time. Try to make this a day for bringing people together rather than driving them even further apart.

SCORPIO (Oct. 24 - Nov. 22):

You have never been the sort to believe every word you are told, even if it comes from a source that most people trust, and if you have your suspicions that you are being fed false information then by all means ignore it. Trust your instincts instead.

SAGITTARIUS (Nov. 23 - Dec. 21):

If you find yourself in a heated discussion with a loved one today you should call a halt until you both calm down. If you can overlook your differences in the holiday season you might even be able to do it for the rest of the year.


CAPRICORN (Dec. 22 - Jan. 20):

No doubt family matters are uppermost in your mind at the moment but it will pay you to find an hour or two to think about your career prospects going into the new year. What will your next move be in your quest for success?

AQUARIUS (Jan. 21 - Feb. 19):

You may be inclined to turn a blind eye to someone’s bad behaviour today but if you do they will undoubtedly behave in even worse ways in the future. Bad manners must not be tolerated, at this festive time of year or any other time.

PISCES (Feb. 20 - Mar. 20):

The news you receive today will be open to interpretation and whether you see it as “good” or “bad” is entirely up to you. You won’t have to make a decision about the matter until the new year, so forget about it for the next week or so.

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