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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Effects on the Economy: Impact of Rising Interest Rates in Canada


Rising interest rates in Canada can have a significant impact on various aspects of the economy. Firstly, higher interest rates can lead to increased borrowing costs for businesses and individuals, making it more expensive to invest or make large purchases such as homes or vehicles. This can potentially slow down economic activity and reduce consumer spending, which is a key driver of growth.


 Additionally, rising interest rates can strengthen the Canadian dollar relative to other currencies, which can negatively affect export-oriented industries by making their products more expensive in foreign markets. Moreover, higher interest rates can attract foreign investors seeking higher returns on their investments, potentially leading to an inflow of foreign capital but also potentially making Canadian exports less competitive. Overall, while rising interest rates can help curb inflation and maintain the stability of the economy in the long run, their short-term impact may include slower economic growth, reduced consumer spending, and potential challenges for export-oriented sectors in Canada.






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