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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Bank of Canada' increases rate to 5% - what does it means for Canadians?

The recent decision by the Bank of Canada to raise the interest rate to 5% could have significant implications for Canadians' finances in the current economic landscape. With higher borrowing costs, individuals may face increased expenses when obtaining mortgages, car loans, or personal loans. This could potentially limit their discretionary spending power, affecting their ability to make large purchases or invest in the economy. 

Moreover, homeowners with variable-rate mortgages or those renewing their mortgages may experience higher monthly payments, potentially straining their budgets. While savers may benefit from higher returns on savings accounts and fixed-term deposits, individuals with investments in bonds may face lower returns. Furthermore, a stronger Canadian dollar resulting from increased interest rates could impact export-dependent businesses, as it raises the relative cost of Canadian goods abroad. Overall, the impact of the rate hike on Canadians' finances will depend on various factors, including individual circumstances and the broader economic conditions.







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