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CRA Tax Adjustment Delays Now Stretch Up to 47 Weeks — Here's How to Avoid Getting Stuck

   July 12, 2026   If you've ever filed a request to correct or update your tax return and then waited... and waited... you're not imagining it. Canada's Taxpayers' Ombudsperson has confirmed that some Canada Revenue Agency (CRA) adjustment requests are now taking nearly a year to process — and it's launched a formal investigation into why. What's Actually Happening When you need to change something on a tax return you've already filed — say you forgot a slip, need to update a deduction, or want to claim a credit you missed — you submit what's called a T1 adjustment request. The CRA sorts these into two speeds: Routine requests (filed online through your CRA My Account or certified tax software) have a service standard of just 2 weeks . By phone or mail, the standard is 8 weeks. Complex requests — where the CRA needs more documentation or a deeper review — carry a service standard of 20 weeks . The problem: the CRA isn't hitting even its own "...
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Long Waits, Short Staff: CRA Call-Centre Delays Under Scrutiny


The Canada Revenue Agency (CRA) is facing mounting criticism over persistent call-centre delays, with taxpayers reporting wait times stretching well beyond service benchmarks. Many callers say they’ve endured hours on hold, only to be disconnected or transferred without resolution.

The delays are fuelling concerns about chronic understaffing, as insiders point to unfilled positions and seasonal surges in demand. Union representatives warn that without targeted hiring and better retention strategies, service levels could continue to decline — particularly during peak tax season.

For individuals and businesses seeking urgent tax guidance, the lag has tangible consequences, from delayed filings to missed appeal deadlines. The CRA has acknowledged the service gaps and says it is exploring technology upgrades and recruitment initiatives, though no firm timelines have been provided.

Public patience, however, appears to be running thin — and with the upcoming filing cycle on the horizon, the pressure to deliver faster, more reliable assistance has never been greater.

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