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Technical Glitch at Customs Kiosks Triggers Delays at Major Canadian Airports
Travellers at Toronto Pearson, Montreal-Trudeau, and Calgary International airports faced significant delays this weekend after a nationwide outage disrupted Canada Border Services Agency (CBSA) inspection kiosks.
The CBSA confirmed the outage was caused by an unforeseen technical issue during routine systems maintenance. As a result, passengers were redirected to manual processing lines, leading to longer-than-usual wait times at customs.
Airports issued advisories on social media, warning travellers to expect delays. Some arriving passengers were even held on aircraft until customs areas could accommodate them.
Officials emphasized that safety and security standards remained in place throughout the disruption. Border services officers continued verifying identities, processing declarations, and conducting additional screenings as required.
The CBSA said it is working closely with airport authorities to restore full service and apologized for the inconvenience. This marks the third such outage this year, following similar incidents in April and June.
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