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Ukraine’s Neptune Missiles Strike Novorossiysk Port, Damaging Key Russian Infrastructure

  Ukraine's President Volodymyr Zelenskiy awards a Ukrainian serviceman while he visits a command position of the 65th Separate Mechanized Brigade 'Velykyi Luh' at a front line, amid Russia's attack on Ukraine, in Zaporizhzhia region, Ukraine November 13, 2025. Ukrainian forces carried out a significant overnight strike on Russia’s Black Sea port of Novorossiysk , using domestically produced Neptune cruise missiles . The attack, which took place on the night of November 13–14, 2025 , targeted strategic military and energy facilities in the port city of Krasnodar Krai. According to Ukraine’s General Staff, the strike damaged valuable port infrastructure , including the Sheskharis oil terminal , a launcher from Russia’s S-400 air defense system , and a missile storage site. The latter reportedly detonated, causing fires across the port area. Video footage and reports confirmed that drones accompanied the missile barrage, amplifying the destruction. President Volodymyr ...
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CRA Turns to AI and Enhanced Training to Fix Call Centre Failures



In response to mounting criticism over poor service quality, the Canada Revenue Agency (CRA) is embracing artificial intelligence and standardized training to improve the accuracy of answers provided by its call centre staff.

A recent audit revealed that CRA agents correctly answered only 17% of individual tax questions during a key period in 2025. The findings sparked concern among both taxpayers and lawmakers, prompting the agency to take swift action.

Melanie Serjak, Assistant Commissioner at the CRA, told a parliamentary committee that the agency is rolling out a more senior and standardized training program for its call centre agents. In addition, the CRA is expanding its use of automation and AI tools to support staff in delivering more reliable information.

One of the AI tools already in use is “Charlie,” a rule-based chatbot that provides scripted answers to frequently asked questions. While Charlie was found to be accurate only about one-third of the time, the CRA is now piloting a generative AI version that could offer more dynamic and context-aware responses.

The CRA’s renewed focus on technology and training comes as part of a broader 100-day plan mandated by the federal government to address call centre delays and service gaps. The agency is also hiring more staff and extending the hours of its online chat services to meet growing demand.

While experts caution that AI should not replace human judgment, especially when current staff struggle with basic accuracy, the CRA sees these initiatives as essential steps toward restoring public trust and improving taxpayer support.


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