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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...

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GM Pulls Plug on BrightDrop Vans, Casting Uncertainty Over Ontario Plant


General Motors has announced it will end production of its BrightDrop electric delivery vans at the CAMI Assembly plant in Ingersoll, Ontario, marking a major setback for Canada’s electric vehicle ambitions. The decision comes after months of halted operations and reflects weaker-than-expected demand in the commercial EV market.

The CAMI facility, retooled in 2022 to build BrightDrop vans, was seen as a cornerstone of Ontario’s transition to green manufacturing. However, GM confirmed the vehicles will not be produced elsewhere, effectively ending the BrightDrop line.

The move leaves the future of roughly 1,200 unionized workers uncertain, though GM has pledged to work with Unifor and government officials to support employees during the transition. Federal and provincial leaders have already announced the creation of a joint “response group” to explore ways to preserve jobs and stabilize the region’s auto sector.

Industry analysts say the closure underscores the challenges facing automakers as they balance ambitious EV strategies with fluctuating demand and shifting regulations. For Ontario, once touted as a hub for EV innovation, the loss of BrightDrop production is another blow to its auto industry.

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