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IndiGo Turbulence: India’s Skies Clear, But Passengers Still Grounded
Passengers wait outside the IndiGo airlines ticketing counter at the Chhatrapati Shivaji Maharaj International Airport.
India’s air travel industry is slowly regaining stability after a week of unprecedented disruption, but IndiGo’s ongoing crisis continues to leave hundreds of passengers stranded across major airports.
The turmoil began when IndiGo, India’s largest airline, cancelled more than 1,000 flights in just a few days, citing difficulties in adapting to new pilot duty-time regulations. The rules, aimed at improving safety by mandating stricter rest periods, exposed deep planning gaps within the airline’s scheduling system.
By Saturday, crowds at airports in Delhi, Mumbai, and Bengaluru had eased, thanks to government intervention and relief measures. Indian Railways stepped in, adding 116 extra coaches across 37 trains to help stranded travelers reach their destinations. Authorities also capped airfares to prevent price gouging during the crisis.
Despite these efforts, IndiGo cancelled 385 flights on the fifth day of the meltdown, leaving families, business travelers, and international passengers scrambling for alternatives. Many reported sleeping on airport floors or booking last-minute train tickets and hotel rooms as the airline struggled to provide clear communication and accommodations.
The aviation ministry has since rolled back the controversial pilot rest policy, acknowledging that the abrupt implementation triggered chaos. IndiGo admitted to “misjudgement and planning gaps” in preparing for the new rules, despite having two years to adjust.
With over 60% market share in India’s domestic aviation sector, IndiGo’s crisis has rippled across the industry, raising questions about regulatory oversight and the airline’s operational resilience. While operations are expected to stabilize by mid-December, the incident has already dented IndiGo’s reputation for reliability.
For now, India’s skies may be clearing, but the passengers left behind tell a story of frustration, fatigue, and lost trust in the nation’s biggest carrier.
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