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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Hospitals in China Overwhelmed with Post-Covid Surge in Respiratory Illnesses Among Children

 


According to recent news reports, hospitals in Beijing and northern China are struggling to cope with a surge of children with respiratory illnesses as the country enters its first winter since relaxing stringent Covid-19 controls nearly one year ago.

The situation has become so dire that wait times to see doctors stretch for hours, with hundreds of patients queuing at some children’s hospitals in major cities across northern China . An official at the Beijing Children’s Hospital told state media that the current average of more than 7,000 daily patients “far exceeds the hospital’s capacity”.

he World Health Organization (WHO) has asked China to provide more information on an increase in respiratory illnesses and “reported clusters of undiagnosed pneumonia in children”. Health officials in Beijing and other major cities in northern China have said typical seasonal illnesses, including influenza and respiratory syncytial virus (RSV), as well as mycoplasma pneumonia – a bacterial infection that typically causes mild infection and commonly affects children – were driving causes .


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