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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Canada’s economy continues to sputter in Q4 2023

According to Statistics Canada, Canada’s economy showed no growth in October, remaining unchanged at 0.0% on a monthly basis, which is below analyst expectations of 0.2% growth . This marks the third straight month where economic growth was essentially unchanged. Advance estimates for November showed that GDP increased 0.1% last month, as increases in manufacturing, transportation and warehousing, agriculture, forestry, fishing and hunting were partially offset by decreases in retail trade .

The country’s economic engine continued to sputter in the fourth quarter, according to Royce Mendes, Desjardins’ managing director and head of macro strategy. He expects the economy to post “virtually no growth” in the fourth quarter and continue to stagnate. As more households and businesses feel the impacts of higher interest rates in 2024, we expect Canada to fall into at least a mild recession. So while the economy is sputtering now, it might begin rolling backwards early in the new year.


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