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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Tips for Renewing Your Mortgage in 2024


Renewing your mortgage can be a daunting task, but it doesn’t have to be. With the right preparation and knowledge, you can make the process as smooth as possible. Here are some tips to help you renew your mortgage in 2024.

1: Start early. Don’t wait until the last minute to start thinking about renewing your mortgage. Start researching your options at least six months before your current mortgage term expires.

2: Shop around. Don’t just accept the first mortgage offer you receive. Shop around and compare rates from different lenders to find the best deal.

3: Consider a shorter term. If you can afford higher payments, consider a shorter mortgage term. This can help you save money on interest in the long run.

4: Negotiate. Don’t be afraid to negotiate with your lender. You may be able to get a better rate or more favorable terms if you ask.

Renewing your mortgage can be a great opportunity to save money and improve your financial situation. By following these tips, you can make the process as smooth as possible.


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