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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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U.S. Consumer Prices Rise More Than Expected in December; Weekly Jobless Claims Fall

 

The U.S. consumer prices rose more than expected in December, according to a recent report by the Labor Department’s Bureau of Labor Statistics. The Consumer Price Index (CPI) rose 0.3% last month after nudging up 0.1% in November

The cost of shelter accounted for more than half of the increase in the CPI. In the 12 months through December, the CPI rose 3.4% after increasing 3.1% in November. This increase was higher than the 0.2% on the month and 3.2% on a year-on-year basis that economists polled by Reuters had forecasted.

In addition, the report also stated that weekly jobless claims fell. Initial claims for state unemployment benefits were unchanged at a seasonally adjusted 205,000 for the week ended Dec. 18, the Labor Department said.

This report could delay a much anticipated interest rate cut in March from the Federal Reserve. With the resilient labor market keeping wage growth elevated, some economists expect a rate cut in May or June.


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