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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Wall Street gains as Treasury market stabilizes, US government averts shutdown

 

On Friday, Wall Street saw gains as the Treasury market stabilized and the US government averted a shutdown. The S&P 500 index rose by 0.88% to 4,780.94 points, while the Dow Jones Industrial Average gained 0.54% to 37,468.61 points. The Nasdaq 100 index also rose by 1.47% to 16,982.29 points.

The US government avoided a partial shutdown, which helped stabilize the Treasury market. The yield on the 10-year Treasury steadied at 4.14%.

This is good news for investors, as the stock market continues to recoup the week’s earlier losses. The gains are expected to continue as companies continue to turn in better profits for the summer than expected.


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