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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...

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How Tiny Forests Can Help Fight Climate Change and Boost Biodiversity

 

Climate change and biodiversity loss are two of the most pressing environmental challenges of our time. But what if there was a simple and effective way to tackle both at once? Enter the tiny forest: a dense, fast-growing native woodland, usually about the size of a tennis court, that can provide multiple benefits for people and nature.

Tiny forests originated in Japan, where botanist Akira Miyawaki developed a method to plant a variety of native trees and shrubs in a small area, mimicking the natural succession of a forest. His goal was to restore the native vegetation that had been lost due to deforestation and urbanization. Since then, the concept has spread to many countries, including Canada, where several tiny forest projects have been launched in recent years.

According to research, tiny forests can capture more carbon, more quickly than conventional tree planting, as the trees and shrubs grow faster and compete for light. They can also support a rich diversity of wildlife, such as birds, butterflies and insects, creating a mini-ecosystem in urban areas. Moreover, they can improve air quality, reduce noise pollution, and provide a place for people to connect with and learn about nature.

Tiny forests are also low-maintenance and cost-effective, as they require little watering and weeding after the first few years. They can be planted in vacant lots, neglected parks, or along busy roads, making use of underutilized spaces. They can also involve local communities, schools, and businesses, who can participate in the planting and monitoring of the forests.

Tiny forests are not a silver bullet for the environmental crisis, but they are a powerful tool that can make a difference at a local scale. By planting more tiny forests, we can help fight climate change and boost biodiversity, while also enhancing the well-being and resilience of our cities.

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