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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Canada’s Inflation Rate Eases to 2.8% in February

Canada’s annual inflation rate unexpectedly fell to 2.8% last month, marking a deceleration from the 2.9% increase recorded in January. The February consumer price index report, released by Statistics Canada, revealed several contributing factors to this slowdown.

  1. Grocery Prices: The easing of grocery prices played a significant role in the overall deceleration. Consumers experienced slower growth in food costs during February.

  2. Cellular and Internet Services: Sharp declines in cellular and internet services also contributed to the moderation in inflation. These essential services saw reduced price growth during the month.

While the easing inflation rate provides some relief, it remains essential to monitor economic indicators closely. The Bank of Canada continues to balance its monetary policy, considering both inflationary pressures and economic recovery.

As we navigate these fluctuations, Canadians can expect further updates on inflation trends. The unexpected dip to 2.8% in February underscores the need for vigilance in managing economic stability.


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