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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Gift Card Scams: How to Spot and Avoid Them


Gift card scams are devious schemes that can catch anyone off guard. Scammers employ various tactics to trick victims into buying gift cards, which they then promptly redeem. Here’s how to recognize and prevent these scams:

  1. Pressure Tactics: Scammers often pressure victims into purchasing gift cards. They might impersonate government officials, family members, or even romantic interests. Be wary of unsolicited phone calls, texts, emails, or social media messages demanding gift card payments.

  2. Why Gift Cards?: Scammers prefer gift cards because they are anonymous, irreversible, and yield immediate results. Unlike credit card charges, gift card transactions cannot be canceled. Once the funds are gone, they’re gone for good.

  3. Common Scam Types:

    • Money Collection Scams: Fake IRS or utility company employees claim you owe them money and threaten arrest or service cutoff unless you pay with gift cards.
    • Phishing Scams: Scammers impersonate legitimate entities (like Apple or Steam) and ask for gift card numbers.
    • Physical Store Scams: Scammers may target victims inside brick-and-mortar stores.
    • Digital Markets: Big companies’ gift cards (Amazon, Target, eBay) and digital platforms (Steam, Google Play) are vulnerable.
    • Vanilla Gift Cards: Scammers love VISA vanilla gift cards because they’re valid everywhere.

  4. Stay Safe:

    • Spot Check: Verify the source of unsolicited emails or messages before responding.
    • Don’t Send: Legitimate entities won’t demand immediate payment via gift cards.

Remember, vigilance is key. Protect yourself by staying informed and avoiding suspicious requests for gift card payments. If you suspect a scam, report it promptly.


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