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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Montreal Dockworkers Reject Final Offer, Lockout Declared

 

In a significant development, the Montreal Longshoremen’s Union has overwhelmingly rejected the final offer from the Maritime Employers Association (MEA), leading to an immediate lockout. The union, representing approximately 1,200 dockworkers, voted 99.7% against the proposed contract, citing the employer’s refusal to negotiate in good faith.

The MEA expressed disappointment over the outcome, stating that the lockout was unavoidable due to the union’s stance. Essential services and activities unrelated to dockworkers will continue at the port, but the lockout is expected to have substantial economic repercussions, given the Port of Montreal’s role as Canada’s second-largest port, handling nearly $400 million in goods daily.

Union advisor Michel Murray criticized the MEA’s approach, emphasizing that the offer did not address the union’s demands and that the conflict could have been avoided with proper negotiations. The federal labour minister has been urged to intervene to mitigate the economic impact of the lockout.

This lockout adds to the ongoing labor disputes at Canada’s major ports, with workers at the Port of Vancouver also locked out due to a separate contract dispute.


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