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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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U.S. Intelligence Chair Urges Canada to Boost Defense Spending: "You're Already Past Due"

 

The chair of the U.S. House Intelligence Committee has issued a sharp call to Canada, urging the nation to increase its defense spending to meet NATO commitments. Speaking during a high-profile visit to Ottawa, the chair emphasized the importance of Canada's role in collective security, particularly amid rising global threats.

“Canada has been a steadfast ally, but in terms of defense spending, you're already past due,” the U.S. official stated, referencing NATO’s guideline that member states allocate at least 2% of their GDP to defense. Currently, Canada falls significantly short of that target, drawing criticism from some allies.

The plea comes as tensions escalate globally, with NATO facing challenges from Russia’s war in Ukraine and emerging threats in the Indo-Pacific. U.S. officials have stressed that a stronger Canadian defense budget would enhance both regional stability and the alliance’s collective strength.

In response, Canadian officials acknowledged the concerns but highlighted recent investments in military modernization, including plans to upgrade NORAD and acquire new fighter jets. Critics within Canada argue, however, that the pace of these efforts remains too slow to meet current demands.

As pressure mounts, the debate over Canada’s defense spending is expected to intensify in political and public forums.


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