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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Trudeau Stays Put Over Holidays, Freeland Eyes Leadership

 

Despite mounting pressure from within his party, Prime Minister Justin Trudeau has decided not to step down over the Christmas holidays. According to sources, Trudeau will spend Christmas in Ottawa before heading to British Columbia for a ski vacation with his family. 

The Liberal Party is currently in turmoil following the resignation of Finance Minister Chrystia Freeland. Freeland's departure has intensified calls for Trudeau to resign, with many Liberal MPs suggesting she could be a strong contender for the party's leadership. Freeland's resignation letter highlighted her disagreements with Trudeau over the direction of the government, particularly in light of the challenges posed by U.S. President-elect Donald Trump's tariff threats.

As Trudeau reflects on his future, the Liberal Party is preparing for a potential leadership contest. Freeland, who has been praised for her handling of the NAFTA negotiations and her role during the COVID-19 pandemic, is seen by many as a capable successor. However, her popularity is not universal, with some MPs criticizing the timing and manner of her resignation.

The coming weeks will be crucial for the Liberal Party as they navigate this period of uncertainty and prepare for the possibility of a new leader at the helm.

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