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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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Beauty Giant Braces for Global Trade Turbulence with Sweeping Job Cuts

 

Estée Lauder is set to slash up to 7,000 jobs worldwide as part of a sweeping restructuring initiative aimed at curbing costs and offsetting the impact of potential global tariff hikes. The American multinational, known for its prestigious brands such as Clinique, MAC, and Bobbi Brown, reported a 6% decline in quarterly sales amid weakening demand—especially in key Asian travel retail markets—and rising economic uncertainties linked to escalating trade tensions .

Under the leadership of its newly appointed CEO, Stéphane de La Faverie, the company is overhauling its operating model to become leaner, faster, and more agile. The restructuring is expected to generate annual savings of up to $1 billion, though it will incur restructuring charges estimated between $1.2 billion and $1.6 billion before taxes . De La Faverie acknowledged that the move is critical not only to reinvigorate sales growth but also to shield the company from external volatility—including the threat of increased tariffs imposed amid an intensifying global trade war .

Analysts note that this aggressive cost-cutting measure reflects broader industry pressures, where legacy beauty giants are increasingly challenged by nimble competitors and shifting consumer preferences. As Estée Lauder braces for further market headwinds, the job cuts are a stark reminder of the sweeping changes impacting even the most storied brands in a turbulent global economy.

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