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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...

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Canada’s Homegrown Counterattack: Tackling Trade Turmoil from Within

 

In the wake of President Trump’s aggressive tariff measures on Canadian imports, Canada is shifting its strategy from reactive tit-for-tat policies to a more robust, internally focused response. Rather than simply retaliating at the border, Canadian leaders are now championing a “buy Canadian” campaign that aims to strengthen domestic industries and reduce reliance on imports from the United States.

Following the announcement of steep U.S. tariffs—which target a broad range of Canadian products, from natural resources to consumer goods—Prime Minister Justin Trudeau and provincial officials quickly mobilized to mitigate the economic fallout. They have urged businesses and consumers alike to favor Canadian-made products and to invest in local supply chains. This approach not only seeks to cushion the economy from the immediate shock of retaliatory tariffs but also to build long-term resilience by boosting domestic production and innovation.

Officials explain that the new strategy is about “reinforcing our economy from within.” Provinces are already taking concrete steps, such as revising procurement policies and exploring incentives for local manufacturers, to ensure that more of the economic activity remains on home soil. In doing so, Canada hopes to not only deflect the adverse effects of Trump’s tariffs on its exports but also to compel the U.S. to face the consequences of its protectionist measures—an outcome that could eventually put upward pressure on American consumer prices.

This internally driven countermeasure represents a paradigm shift in Canada’s trade policy. Rather than waiting for external pressures to dictate economic outcomes, Ottawa is proactively investing in its own industries and securing the nation's long-term economic independence. As the trade dispute unfolds, Canada’s homegrown counterattack stands as a bold assertion of national sovereignty and economic self-reliance .

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