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Auditor General Slams CRA Call Centres for Inaccurate Tax Guidance

  Auditor General of Canada Karen Hogan holds a press conference at the National Press Theatre in Ottawa on Tuesday, June 10, 2025. The Canada Revenue Agency’s (CRA) call centres are failing to provide Canadians with reliable tax information, according to a new report from Auditor General Karen Hogan. Between February and May 2025, Hogan’s office placed test calls to CRA contact centres and found that agents gave accurate and complete answers to individual tax questions only 17 per cent of the time . While responses to business tax or benefits inquiries were somewhat better, accuracy reached just 54 per cent , with completeness hovering around 30 per cent. The report also highlighted long wait times. Despite the CRA’s target of answering 65 per cent of calls within 15 minutes, only 18 per cent of calls met that standard. In June, fewer than five per cent were answered within the promised timeframe, with average waits stretching to more than half an hour  Hogan criticized t...
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13 Budgeting Tips to Supercharge Your Savings


cartoon of man budgeting ai generated

Budget time!


 Budgeting is a crucial skill for managing your finances and saving money. Here are some budgeting tips to help you save money:

1. Create a Budget: Start by making a detailed list of your income and expenses. Be honest and realistic about your spending habits. Allocate a portion of your income for savings.

2. Track Your Spending: Keep track of every expense, no matter how small. Use budgeting apps or spreadsheets to monitor your spending habits. This will help you identify areas where you can cut back.

3. Set Financial Goals: Determine your short-term and long-term financial goals. Whether it's building an emergency fund, paying off debt, or saving for a vacation, having clear goals will motivate you to save.

4. Prioritize Savings: Treat your savings as a non-negotiable expense. As soon as you receive your income, transfer a set amount to your savings account before spending on anything else.

5. Automate Savings: Set up automatic transfers to your savings account on payday. This way, you won't be tempted to spend the money before saving it.

6. Reduce Unnecessary Expenses: Identify areas where you can cut back without sacrificing too much. This might include eating out less, canceling unused subscriptions, or finding more affordable alternatives.

7. Limit Impulse Purchases: Before making a purchase, ask yourself if it's a want or a need. Give yourself a cooling-off period before buying anything expensive on impulse.

8. Use Cash or Debit Cards: Leave your credit cards at home, especially if you tend to overspend with them. Using cash or debit cards makes you more conscious of your spending.

9. Meal Planning: Plan your meals ahead of time and create a shopping list accordingly. This will reduce the chances of buying unnecessary items and help you stick to your budget.

10. Negotiate Bills and Expenses: Contact service providers to negotiate better rates on your internet, cable, or insurance bills. Loyalty doesn't always pay, and many companies are willing to offer discounts to retain customers.

11. Compare Prices: Before making a purchase, compare prices from different stores or online retailers. You may find better deals elsewhere.

12. Avoid High-Interest Debt: High-interest debts, like credit card debt, can quickly eat into your savings. Focus on paying off these debts as quickly as possible to save on interest.

13. Stay Motivated: Saving money requires discipline and determination. Remind yourself of your financial goals regularly and celebrate your achievements along the way.

Remember, budgeting is a dynamic process. It may take time to find the right balance, so be patient with yourself. Over time, you'll develop better financial habits and watch your savings grow.


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